Privacy Policy

Last Updated: January 2025

GDPR Compliant

1. Introduction

Transparent Eats ("we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you use our services or visit our website.

2. Data Controller

Transparent Eats is the data controller responsible for your personal data. You can contact our Data Protection Officer at [email protected] for any privacy-related concerns.

3. Information We Collect

We collect the following types of personal information:

• Contact Information: Name, phone number, email address, delivery address
• Order Information: Food preferences, dietary restrictions, order history
• Payment Information: Billing address, payment method (processed securely by third-party processors)
• Website Usage: IP address, browser type, pages visited, time spent on site
• Communication Data: Records of correspondence with our customer service team

4. Legal Basis for Processing

We process your personal data based on:

• Contract Performance: To fulfill catering and meal delivery services
• Legitimate Interest: To improve our services and customer experience
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with food safety and tax regulations

5. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders and service requests
• Communicate about your orders and provide customer support
• Ensure food safety and accommodate dietary restrictions
• Improve our services and develop new offerings
• Send marketing communications (with your consent)
• Comply with legal and regulatory requirements
• Prevent fraud and ensure website security

6. Data Sharing

We may share your personal data with:

• Service Providers: Payment processors, delivery partners, catering staff
• Legal Authorities: When required by law or to protect our rights
• Business Partners: Local farms and suppliers (only order-related information)

We never sell your personal data to third parties.

7. International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure adequate protection through appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

8. Data Retention

We retain your personal data only as long as necessary:

• Customer Data: 3 years after last interaction for service improvement
• Order Records: 7 years for accounting and legal compliance
• Marketing Data: Until you withdraw consent
• Website Analytics: 26 months maximum

9. Your Rights (GDPR)

Under the General Data Protection Regulation, you have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restrict Processing: Limit how we use your data
• Data Portability: Receive your data in a machine-readable format
• Object: Opt out of processing based on legitimate interests
• Withdraw Consent: Remove consent for marketing and cookies

10. Cookies and Tracking

Our website uses cookies to improve your experience. We categorize cookies as:

• Essential: Required for website functionality
• Analytics: Help us understand website usage
• Marketing: Enable personalized advertising (requires consent)

You can manage cookie preferences in your browser settings or through our cookie banner.

11. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure payment processing through PCI DSS compliant providers

12. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or website notice. The updated date is shown at the top of this policy.

14. Contact Us

For privacy-related questions or to exercise your rights, contact us:

Data Protection Officer
Email: [email protected]
Phone: +1 (555) TRANSPARENT
Address: [Your Business Address]

15. Supervisory Authority

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with your local data protection supervisory authority.